Customer Service

Bra Fitting & Care

Okay, you’ve been to our Fitting Room to work out your bra size and purchased one of our lovely designs from the Nina and/or Allegria Collections. Does it fit you properly? There are a couple of things to check around the band and cup to make sure you have bought the right size bra for you. Go to Bra Fitting & Care to run through the checklist.

Returns & Replacements

What if it doesn’t fit? Don’t worry! In fact here at BlossyBloom we will pay for the return shipping! If you are not satisfied, we will gladly issue you an exchange or refund. We want to make your online shopping experience easy and fun. Contact us to receive your Free Return instructions. Read our returns policy for more details

Shipping & Delivery

Orders received before 2pm will be processed and dispatched same business day subject to stock availability. Orders received after 2pm will be dispatched the next business day. Orders received on weekends and public holidays will be dispatched the next business day.

Once dispatched, you will receive your order within 2-4 days, depending on your location. View our delivery details for more details.

Payment

All orders must be prepaid. We offer a range of convenient payment options using PayPal, Credit Card and Direct Deposit.

Tracking Your Order

You will receive an email upon dispatch of your order. There will be a tracking number included in this email so you can check the status of your order with Australia Post. If you have registered as a “BlossyBloomer” you will also be able to login to your Account to view the status of your orders.

Updating Account Information

Log in to your account using your email address and password to update your account information. You will be able to change your email address, add or change shipping & billing addresses and change your password. If you have forgotten your password please email the BlossyBloom team at support@blossybloom.com.au to have this reset.

Privacy & Security

BlossyBloom is committed to protecting your privacy and providing you with the highest level of customer service. All personal information you provide to BlossyBloom is kept strictly confidential. To review our Privacy Policy in detail please go to BlossyBloom Privacy Policy

We do not store your credit card details in any way; they are secured by 128-bit SSL encryption (industry standard) and transmitted to our payment processing provider.